Terms, Privacy Policy & Conditions

Privacy Policy:

Performance Linen™ respects your privacy and will only use the information you give us to process your order and provide a quick professional service. We promise to not share your e-mail address, or any other customer information, with third parties. Your information is used, as necessary, to fulfil orders, keep you informed (if you wish) and for customer service. If you have any questions about the details of our privacy policy, please do not hesitate to contact us.

We have a dedicated SSL and site wide encryption to keep your details safe and secure.

We will not send you unsolicited emails or sell mailing list data to third parties. We only disclose information to those third parties necessary to facilitate delivery and to authorise payment.


Title to Goods:

Property in any goods delivered by the vendor to the purchaser shall not pass (and the purchaser shall be a bailee only in respect of such goods) until the purchaser shall have paid all that is owing to the vendor, whether in respect of that particular delivery or otherwise.
Until such payment the purchaser charges the goods, and the purchaser’s undertaking generally, with payment of such amounts that are owing to the vendor whether in respect of the particular goods or otherwise. These terms constitute a personal money security interest register able under the Personal Property Securities Act 1999 in respect of all the purchaser’s present and after acquired property, inventory and proceeds of sale of the goods.
Without prejudice to any other rights of the vendor the purchaser irrevocably authorizes the vendor to at any time directly or by it’s agents or servants enter upon the land or premises, or place where such goods may be stored to view and inspect such good and to retake possession of the same without hindrance or any obstructions from the purchaser.
If any of these terms of any part of these terms is held to be invalid, it shall be severed from the terms so that the remaining terms remain enforceable to the fullest extent permitted by law.
These terms shall apply to all supplies of good to the purchase. Any terms on which the purchaser makes any order for goods shall not vary or waive these terms without the express written consent of the vendor.
In addition to the vendor retaining title to good supplied to the purchaser, failing payment for the good on the due date, the vendor may sue the purchaser for damages to be calculated in reference to the price of the goods and shall not be obliged to accept the return of any goods or to mitigate any damage arising our of the purchaser’s failure to pay.

Terms & Conditions

By entering into an Agreement with Performance Linen Limited for goods or services
The use of Performance Linen Limited’s Website or Facebook page
The acceptance of any goods or Services provided by Performance Linen Limited


All orders will be processed upon payment 
Orders for stocked items are processed & dispatched within 48 hours, unless otherwise specified, & take 2 – 14 working days to arrive depending on the size of your order & with the exception of custom made orders which take up to 6 weeks to process
We reserve the right to refuse service to anyone for any reason.

Custom Made orders:

All custom made & custom colour orders are processed using the information detailed in the Order Confirmation. Please carefully check your order confirmation before approving it. Performance Linen Limited takes no responsibility for errors or omissions once the Order Confirmation has been approved. Please ensure all measurements, fabrics colours & delivery details are correct. If there is an error or changes to be made, please contact us immediately. 
Delivery of Custom Colour & Custom Made orders will be advised at the time of ordering. Custom made orders take up to 6 weeks to process
Any Custom Made orders cancelled after the order confirmation has been approved will be subject to a charge of 50% of the total price of the order. 
We reserve the right to charge freight. All prices are in New Zealand Dollars and exclude Goods and Services Tax. & Freight. All overseas orders are to be paid for prior to dispatch via international money transfer

Settlement Terms:

All orders are to be paid for in full prior to dispatch. 
Sale items will be dispatched upon payment & are non exchangeable & non refundable
All payments made by credit card may carry a surcharge of 5% of the total order cost. 
All prices are subject to change without notice. 
Discounts are discretionary & cannot be used in conjunction with any other offer or discount. Monthly specials are available only to those registered on the email mailing list.
All overseas orders are to be paid for prior to dispatch via international money transfer including all applicable transaction fees incurred by Performance Linen Limited


Returns & Refunds:

Goods are to be returned within ten (10) working days of delivery in the condition sold including packaging (ie returned items must be unwashed, in perfect condition including the packaging).
A copy of the original invoice must accompany all returns.
Goods returned after ten (10) days will be at discretion of Performance Linen Limited.
All returned goods may be subject to a 15% restocking fee.
Goods will not be refunded or credited if they have been, custom made, sale goods, laundered, used or if they have been damaged due to inadequate packaging when being returned.
Freight is not refundable on returns.
Please ensure you carefully package items so they are received back in perfect, saleable condition, which ensures that items are free from contamination and odour. The returned item must be protected from the elements whilst in transit.
Performance Linen is not liable for the cost of shipping any returns.
A completed returns form must be completed & submitted.


Products, Patterns & Fabric Copyright
Concept & all information, pictures, product design & all patterns are property of Performance Linen Limited you agree not to copy or replicate in any way.

Please note fabric shades may vary slightly from shipment to shipment. All measurements are approximate. Colours are indicative only.
Changes to these Terms of Trade
These general terms of Trade Maybe updated with ten (10) days notice