Shipping & Returns

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

Goods are to be returned within ten (10) working days of delivery in the condition sold including packaging (ie returned items must be unwashed, in perfect condition including the packaging).

A copy of the original invoice must accompany all returns.

Goods returned after ten (10) days will be at discretion of Performance Linen Limited.

All returned goods may be subject to a 15% restocking fee.

Goods will not be refunded or credited if they have been, custom made, sale goods, laundered, used or if they have been damaged due to inadequate packaging when being returned.

Freight is not refundable on returns.

Please ensure you carefully package items so they are received back in perfect, saleable condition, which ensures that items are free from contamination and odour. The returned item must be protected from the elements whilst in transit. 

Performance Linen is not liable for the cost of shipping any returns.

A completed returns form must be completed & submitted.

If you need to return an item, please Download our returns form and follow the instructions. This can be emailed back to us at info@performancelinen.co.nz